Renew a subscription
For a monthly or annual subscription that has ended or is about to end.
Open an email request — Renew a subscriptionCustomer area
Your first post starts here
Renew your license or updates
Renewals are currently handled by support. This page does not charge you or renew automatically, and does not display your personal account details.
Renew Lifetime updates
Your covered releases remain licensed. Update renewal is optional and adds six calendar months according to your coverage.
Open an email request — Renew Lifetime updatesLicense help or plan changes
License problems, a new computer, a plan change or a cancellation request. Support reviews the request before taking action.
Open an email request — License help or plan changesIf your mail app does not open, email groupdeskpro@gmail.com with the request type and installation ID. Nothing is sent until you send it from your email application.
After renewal is approved
- Support provides the renewal details and price before payment.
- After payment and eligibility are confirmed, you receive an updated license code if required.
- In the app, open My license, paste the code and select Activate license. Check that activation succeeds.
Install GroupDesk
Use the installation package supplied by GroupDesk. You need 64-bit Windows 10 or 11 and Chrome. A verified public download link is not available on this website yet.
Find your installation ID
Open My license in the app and copy the installation ID. This identifies your installation; it is not your license code.
Receive your license
If you have not received a code, contact support with your installation ID and registration email. License issuance and changes are currently handled manually.
Activate in the desktop app
In My license, paste the complete code you received and click Activate license. Check for successful activation before scheduling a post.
Connect and try your first post
Connect the intended Facebook account, confirm the correct profile and choose an appropriate destination for a test. Keep the computer awake and online while publishing.
Need help activating?
A valid license is required
Make sure you clicked Activate license and copied the complete code. If the error remains, send a focused screenshot and your installation ID, without the full license code.
I moved to another computer
Contact support to review an installation transfer. A license tied to a previous installation may not work on a new computer.
My subscription or update coverage ended
These are separate: a monthly subscription depends on the paid period. For a lifetime license, update coverage ending does not revoke use of covered versions. Renewals are currently handled through support.
Do not email passwords, card details or a full license code.